Section 17A Reviews

Fast, easy, effective and defendable process

What is it?

Section 17A of the Local Government Act 2002 requires that "...a service delivery review should periodically assess the cost-effectiveness of current arrangements for meeting the needs of communities within its district or region for good quality local infrastructure, local public services, and performance of regulatory functions...".

What do we provide?

  • fast, easy, effective and defendable process - a fraction of the time and effort
  • easy to populate background templates
  • briefing notes for evaluation workshop
  • facilitation of the workshop
  • analysis of options - pros and cons of different business models
  • the capture and presentation of outputs
  • forward recommendations

Areas where we have helped:

  • Regulatory services
  • Community services
  • 3 Waters maintenance and operations
  • Planning services
  • Roading maintenance (several)
  • After hours call centre
  • Property services
  • Parks & gardens
  • Legal
  • IT support
  • Cemeteries
  • Public restrooms 

“In the past I have found Section 17A reviews cumbersome, difficult and time-consuming. I have also found them to be an expensive process. The Integral Group brought a fresh, robust approach to the review of our roading services. They completed the review and made recommendations in a very short period of time, which have been subsequently approved. This was a refreshing way of approaching these reviews and saved us a significant amount of time and money.  The Integral Group’s methodology and expertise was very valuable.”

- Arno Benadie, Rangitikei District Council

We can assist by:

  • providing a fast and pragmatic approach to legislative reviews
  • cutting down time, cost and effort for clients
  • covering numerous distinct services in one review

Workshop Structure

These reviews are conducted via an inhouse workshop.

The workshop normally takes about 4 hours.  We use your input to conduct a comprehensive analysis.

You turn up and make the decisions in the room and we take care of everything else, including writing up the report and providing you with recommendations.

Download brochure 


Every situation is unique and we treat it as such with our pricing structure.

Please contact us for further information. 


TIGL absolutely guarantee our work.  Our satisfaction guarantee to you is that:

  • in the unlikely event that you’re not satisfied with our work, we would make sure that we work with you to put it right
  • if at any time you’re not satisfied with the value you’ve received when we invoice you, then we ask you to pay the value that you deem appropriate.